+52  9878 76 1236




Have fun in Cozumel

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Calle 2 Norte No 3/5  Ave and Rafael Melgar77600

Cozumel - México

Phone: +52 9878722722

                +52 9878722711

                +52 9878722700

WA: +52 9878761236

E-mail: salesplazacozumel@hotmail.com


Due date: april 2018

This Privacy Policy is applicable to www.hotelplazacozumel.com, which belongs to and is managed by Hotel Plaza Cozumel. This Privacy Policy describes how we collect and use the information, which may include personal data, that you provide us on our website: www.hotelplazacozumel.com. It also describes the options you have regarding the use of your personal data and how you can access and update this data.

Data collection

These are some of the types of personal information we collect:

  • Name, surname, e-mail, telephone number and postal address;
  • Credit card details (type of card, card number, name of the holder, expiration date and security code);
  • Information about clients' stays, such as arrival and departure dates, special requests, comments on your preferences in services (rooms, facilities or any other service used);
  • Information related to your marketing preferences or that you provide us when you participate in surveys, contests, and promotional offers;

You can always choose the personal data (if any) that you want to provide us. However, if you choose not to provide us with some data, it may influence some of your operations.

The data we collect automatically

When you use our website, we also collect data automatically, some of which may be personal data. For example, data such as language preference, IP address, location, device settings, device operating system, log data, usage time, requested URL, status report, user agent (information about browser version), operating system, result (visit or reservation), browsing history, user's reservation ID and type of information viewed. We may also collect data automatically through cookies. For more information on how to use cookies, click here.

Processing purposes

We use your personal data for the following purposes:

A. Reservations: we use your personal data to complete and manage your online reservation.

B. Customer service: we use your personal data to provide customer service.

C. Guest comments: We may use your contact details to invite you by e-mail to write a comment after your stay. In this way, you help other travelers to choose the accommodation that best suits them. If you send a comment, it can be published on our website.

D. Marketing activities: We also use your data for activities related to marketing, as permitted by law. When we use your personal data for direct marketing, such as commercial newsletters and marketing communications about new products and services or other offers that we think may interest you, we include a link to unsubscribe, which you can use if you do not want to be Let's send more messages in the future.

E. Other communications: we may contact you by e-mail, by post, by phone or by sending a message depending on the contact information you leave us. The reasons can be:

a. We may have to respond or manage requests that you have made us.

b. If you have not completed an online reservation, we may send you a reminder email to continue with your reservation. We believe that this extra service is useful for you because it allows you to complete a reservation without having to look for the accommodation again and without filling in the reservation details from the beginning.

c. When you use our services, we may send you a questionnaire or invite you to write a comment about your experience on our website. We believe that this extra service is useful for you and for us, so we can improve our website based on what you tell us.

F. Analysis, improvements and research: We use personal data to carry out research and analysis. We may use a third party to carry it out on our behalf. We may share or disclose research results, including third parties, anonymously and globally. We use personal data to perform analysis, improve our services, offer a better user experience, expand functionalities and achieve more quality in our online travel services.

G. Security, fraud detection and prevention: We use information, which may include personal data, to prevent fraud and other illegal or illicit activities. We also use this information to investigate and detect fraud. We may use personal data for risk assessment and for security purposes, such as user authentication. For these purposes, we may share personal data with third parties, such as law enforcement authorities, as permitted by applicable law and external advisers.

H. Legal and regulatory compliance matters: In some cases, we must use the information provided, which may include personal data, to manage and resolve legal claims or disputes, to comply with regulations or for regulatory investigations, or to execute agreements or comply with Legal requests for law enforcement to the extent required by law.

If we use automatic means to process personal data that have legal effects or that may affect you significantly, we will apply the necessary measures to safeguard your rights and freedoms, including the right to obtain human intervention.

Legal Basis

Taking into account purposes A and B, we depend on the fulfillment of a contract: the use of your data may be necessary to fulfill the contract you have with us. For example, if you use our services to make an online reservation, we will use your data to carry out our obligation to complete and manage the reservation according to the contract we have with you.

Taking into account the purposes from C to H, we depend on legitimate interests: we use your data for our legitimate interests, such as offering you the most appropriate content for the web, e-mails and newsletters, to improve and promote our products and services , and the content of our website, and for the detection of administrative fraud and legal purposes. When using personal data to serve our legitimate interests, we will always put your rights and interests in the protection of your data above our rights and interests.

Regarding end H, we also depend, where applicable, on our obligation to comply with applicable law.

Where necessary under applicable law, we will request your prior consent to process your personal data for direct marketing purposes.

If necessary according to applicable legislation, we will request your consent. You can withdraw your consent at any time by writing to any of the addresses that appear at the end of this Privacy Policy.

If you want to oppose the process established in points C-F and you do not have any direct means at your disposal to reject it (for example, in your account settings), to the extent applicable, please contact salesplazacozumel@hotmail.com.

Data Share

Booking.com: We have teamed up with Booking.com B.V., located at Herengracht 597, 1017 CE Amsterdam, The Netherlands (www.booking.com) (hereinafter Booking.com) to offer you our online booking services. As long as we provide the content of this website and you make a reservation directly with us, the reservations will be processed through Booking.com. Therefore, the information you enter on this page will be shared with Booking.com and its affiliates. This information may include personal information such as your name, contact information, payment information, names of people traveling with you, and preferences that you specify when making a reservation.

For more information about the Booking.com business group, go to the About us section.

Booking.com will send you a confirmation email and email before you arrive, and will provide you with information about the area and our accommodation. Booking.com will also offer you 24/7 international customer support from its local offices in more than 20 languages. Sharing your details with Booking.com's global customer service staff enables them to respond to you when you need assistance. Booking.com may use your data for technical, analytical and marketing purposes, as described in more detail in the Booking.com Privacy Policy, including that your data may also be shared with other members of the group of companies. Booking Holdings Inc. for its analysis, and to be able to provide you with travel-related offers that may interest you, as well as other personalized services. If necessary under applicable law, Booking.com will request your prior consent. If your data is transferred to a country outside the European Economic Area, Booking.com will enter into contractual agreements to ensure that your personal data continues to be protected in accordance with European regulations. If you have any questions about the processing of your personal data by Booking.com, please write to dataprotectionoffice@booking.com.

BookingSuite: your personal data may be shared with BookingSuite B.V., located at Herengracht 597, 1017 CE Amsterdam, The Netherlands, the company that operates this website and the suite.booking.com website.

Third-party service providers: We use service providers to process your personal data exclusively on our behalf. This processing is done for the purposes included in this Privacy Policy, such as facilitating reservation payments, sending promotional material or for analytical support services. These service providers are bound by confidentiality clauses and are not allowed to use your personal data for their own purposes or for any other purpose.

Competent authorities: we will disclose personal data to law enforcement and other government authorities as long as required by law or strictly necessary for the prevention, detection or prosecution of criminal acts and fraud.

International data transfer

The transmission of personal data as described in this Privacy Policy may include transfers of personal data abroad, to countries whose legislation on data protection is not as exhaustive as that of the countries of the European Union. When required by European law, we will only transfer personal data to recipients who offer an adequate level of data protection. In these situations, we enter into contractual agreements to ensure that your personal data continues to be protected in accordance with European regulations. If you want to see a copy of these clauses, you can request it using the contact information below.


BookingSuite follows reasonable procedures to prevent unauthorized access and inappropriate use of information including personal data. We use appropriate management systems and procedures to protect and safeguard information that includes personal data. We also use security procedures and physical and technical restrictions on access to and use of personal data on our servers. Only authorized personnel can access personal data during their work.

Data retention

We will retain your information, which may include personal data, for as long as we deem necessary to provide you services, comply with applicable law, resolve disputes with other parties, and for any other reason necessary to enable us to carry out our activities, including detection and prevention of fraud or other illegal activities. All personal data we retain will be subject to this Privacy Policy. If you have any questions about a specific retention period for some types of personal data that we process about you, please contact us using the contact details below.

Your options and rights

We want you to be in control of how we use your personal data. You can do it in the following ways:

You can ask us for a copy of the personal data we have about you;

you can inform us of any change in your personal data, or you can ask us to correct any personal data we have about you;

In some situations, you can ask us to delete, block or restrict the processing of personal data that we hold about you, or you can object to our using your personal data in a specific way; 

In some situations, you can also ask us to send the personal data you have given us to a third party.

When we are using your personal data with your consent, you have the right to withdraw that consent at any time subject to applicable law. In addition, when we are processing your personal data based on legitimate interest or public interest, you have the right to object at any time to such use of your personal data subject to applicable law.

We depend on you to ensure that your personal information is complete, accurate and current. Please inform us promptly if there are any changes or inaccuracies in your personal data by contacting salesplazacozumel@hotmail.com. We will manage your request in accordance with the applicable legislation.

Questions or complaints

If you have any questions or concerns about the processing of your personal data by us, or want to exercise any of the rights that you have under this notification, please contact us at salesplazacozumel@hotmail.com. You can also contact the local data protection authority with any questions or complaints.


In the same way that our business is constantly changing, this Privacy Policy may also change from time to time. If you want to see the changes made to this Privacy Policy from time to time, we invite you to access this Privacy Policy to see the changes. If we make material changes or changes that have any influence on you (for example, if we start to process your personal data for purposes other than those set out above), we will contact you before starting that processing.


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